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Our Terms Shape How Your Account Works

When you open an account with mahkota388, these terms define what you can do, how deposits and withdrawals work, and what we expect from you.

Clear deposit and withdrawal rulesAccount security and suspension policyPayment method coverage for Indonesia
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mahkota388 Our Terms Shape How Your Account Works
GET HELP WITH YOUR ACCOUNT

Contact Us About Your Account or These Terms

Questions about how these terms affect your account, your deposits or withdrawal rights? Our support team is here to clarify. Reach out through any of the channels below; we keep support hours consistent so you can get answers when you need them, whether you're in Yogyakarta or anywhere else in Indonesia. We respond to direct queries about account suspension, payment issues or policy questions within one business day.

Team online

Live Chat

Open the chat window in your lobby or on this site. We answer account and terms questions Monday to Friday, 9 AM to 6 PM Indonesia time, and Saturday 10 AM to 4 PM.

Email Support

Send queries about these terms to [email protected]. Include your account username and the specific policy section you're asking about. Expect a response within 24 hours on business days.

In-Account Messages

Log into your mahkota388 account and open the Help section. Submit a ticket about account terms, payment rules or data rights; our team reviews and replies to all tickets within one business day.

HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

These terms spell out how we protect your account, store your information and let you request changes.

Account Encryption

Your login credentials and personal details are encrypted end-to-end. We use industry-standard SSL protocols so your data stays safe when you log in from your phone in Denpasar or on a desktop.

Payment Partner Security

DANA, OVO, GoPay and QRIS transfers are processed through verified financial partners. We do not store your full payment details; each transaction is tokenised and verified before settlement.

Data Retention

We keep your account data for the life of your registration and five years after closure for legal and tax compliance. You can request a data export from our support team at any time.

Your Access Rights

Email [email protected] to request a full copy of your personal data held on our systems. We compile and send your export within 14 days of verification. Requests are free.

Dispute and Correction

Spot an error in your deposit history or account details? Contact our support team with proof. We review correction requests within three business days and update your account if we confirm the error.

Account Closure

You can close your mahkota388 account at any time through the Account menu. Remaining balance is returned to your registered payment method within two business days.

Common Questions About Our Terms

These questions come up most often from players asking about their account rights, how our terms affect withdrawals and deposits, and what happens if they disagree with a policy. We've answered them directly and linked to the full policy where you need more detail.

Yes. Log into your account, go to Account Settings, then Payment Methods. You can add DANA, OVO, GoPay or QRIS as alternatives. Your existing deposits and pending withdrawals stay linked to their original method. New withdrawals can go to any verified payment method on your profile.

Contact our support team immediately with your transaction ID and the date of the transfer. We check deposit records with our payment partners within 24 hours. If an error is found, corrections are made within two to five business days depending on the payment method.

Withdrawal limits depend on your payment method and verification status. DANA, OVO, GoPay and QRIS each have daily transaction caps set by the bank. These limits are shown in your Withdrawal screen before you confirm. Your account may have additional daily or monthly limits; check Account Settings for full details.

We suspend accounts for activity that breaks our terms — like multiple failed identity verifications, unusual betting patterns, or suspected fraud. You'll receive an email explaining the reason. Most suspensions are temporary; you can contact support to appeal or provide additional verification within 30 days.

No. We share your data only with DANA, OVO, GoPay and QRIS partners to process your transfers, and with tax or regulatory authorities where required by law. We never sell your information to third-party advertisers or data brokers. Full details are in our Privacy Policy, linked from Account Settings.

Game results are final once the round closes. If you believe a technical error occurred — for example, your bet didn't register or the payout was wrong — report it to support within 24 hours with your game ID and screenshot. We review all disputes within two business days and reverse incorrect charges.

We retain your account and transaction records for five years after closure to comply with tax and anti-money-laundering laws. Your personal details like email and phone are deleted after one year, unless we're required to keep them by law. You can request earlier deletion where local law permits.

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